Payment · common
Mengapa WeChat Pay tidak menerima verifikasi paspor saya?
Last updated:
⚠️ SYMPTOM
WeChat Pay menolak unggahan paspor Anda pada langkah identitas "Foreign Card" dengan pesan "information does not match" (informasi tidak cocok).
🔍 MOST LIKELY CAUSE
Mitra KYC WeChat Pay mencocokkan paspor Anda dengan nama persis seperti yang tercetak, termasuk nama tengah dan diakritik; ketidakcocokan dengan nama di kartu bank Anda menyebabkan penolakan otomatis.
✓ HOW TO FIX
Masukkan nama karakter per karakter sesuai yang tertera di jalur MRZ paspor, gunakan kartu yang nama pemiliknya cocok persis dengan paspor, dan coba lagi menggunakan Wi-Fi, bukan data roaming.
Read next
WeChat Pay for Foreigners
WeChat Pay accepts linked foreign Visa, Mastercard, and JCB cards in 2026 after a one-time identity verification with your passport.
Alipay for Foreigners
Download Alipay, link a foreign Visa or Mastercard via the Tour Pass, and complete a $150 minimum top-up to pay at 90%+ of Chinese merchants.
Foreign Credit Cards
Foreign Visa, Mastercard, and AmEx cards work in hotels, airports, and chain restaurants but NOT in taxis, food stalls, or most shops.
Other Payment problems
Why is my Alipay not working?
You linked a foreign Visa or Mastercard to Alipay but every transaction is rejected at the merchant.
Why can't I verify my passport on Alipay?
Alipay's identity verification step fails — passport photo upload rejected or OCR misread.
Can foreigners receive money on Alipay?
You want to receive a WeChat or bank transfer to your Alipay wallet but the app shows no Receive option.
Why does WeChat Pay keep declining my foreign card?
You linked a Visa or Mastercard in WeChat Pay but transactions show "card not supported" at checkout.
Can I pay cash in China in 2026?
You want to know if you need to carry RMB cash or if Alipay/WeChat Pay is enough for the entire trip.