You linked a Visa or Mastercard in WeChat Pay but transactions show "card not supported" at checkout.
WeChat Pay's foreign-card support requires the card to be issued by a partner bank and the user to complete the "Foreign Card" verification flow — this is different from the regular CN-account flow.
Open WeChat → Me → Services → Wallet → Bank Cards → Add "+" → choose "Add a Foreign Card". Complete the passport + phone verification, then retry. Supported brands: Visa, Mastercard, JCB, Discover, Diners.
If this guide did not fix it, our editors answer every email personally — usually within 12 hours. Tell us your model, provider, and what you have already tried.
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The questions we get most often by email, with short answers. If yours is not here, write to shike13@gmail.com.
Yes — about 14% of first-time visitors hit this in their first week. Most cases are fixable in under 10 minutes with the steps above.
Yes, from every major provider. Open a support chat with your order number and a screenshot. Refunds typically land in 3-7 business days.
Not yet. Most cases are configuration issues, not app issues. Walk through the 30-minute fixes first; only switch if those fail.
Hotel front desk. They have walkie-talkies to night staff, can call a local provider, and may lend a phone. This is exactly the case they staff for.
Usually not — bookings on platforms are independent of the app you use to view them. But keep screenshots and order numbers as backup.
If the same app works on someone else's phone in the same location, it is a configuration issue on your device. If it fails on every device, it is a network-side issue.
