Transportation · common
¿Por qué DiDi no acepta mi tarjeta extranjera?
Last updated:
⚠️ SYMPTOM
Vinculaste una Visa/Mastercard en DiDi, pero los pagos de los viajes fallan o la app pide re-verificación en cada viaje.
🔍 MOST LIKELY CAUSE
La vinculación de tarjeta extranjera en DiDi requiere un número de teléfono chino para la verificación por SMS. Algunas tarjetas de países que no son de primer nivel son rechazadas automáticamente por el motor de riesgo de DiDi.
✓ HOW TO FIX
Usa el mini-programa de DiDi dentro de Alipay: emplea la tarjeta extranjera de Alipay que ya tienes verificada, sin necesidad de re-verificar. Alternativa: paga en efectivo y evita la ruta de rechazo automático de la app.
Read next
DiDi (Ride-hailing)
DiDi is China's Uber; link a foreign Visa or Mastercard in the app to ride in 400+ cities with English-speaking drivers available on request.
Taxis
Airport taxis are metered but require cash or a working Alipay transport code; hail from designated taxi stands, not the street.
Alipay for Foreigners
Download Alipay, link a foreign Visa or Mastercard via the Tour Pass, and complete a $150 minimum top-up to pay at 90%+ of Chinese merchants.
Other Transportation problems
Why can't I book on 12306 with my foreign card?
You tried to book a high-speed rail ticket on 12306.cn and your foreign Visa/Mastercard is rejected at checkout.
Why did the high-speed rail ticket machine reject my passport?
At a 12306 self-service kiosk you scan your passport and the screen shows "document not recognized" or no ticket prints.
Why did the taxi driver refuse my destination?
You tell a street taxi your destination in English and the driver waves you off, locks the doors, or drives away.
Why is the DiDi app only in Chinese for me?
You downloaded DiDi in China and the entire interface is in Simplified Chinese with no English toggle visible in settings.