Payment · common
¿Por qué WeChat Pay no acepta la verificación de mi pasaporte?
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⚠️ SYMPTOM
WeChat Pay rechaza la carga de tu pasaporte durante el paso de identidad de "Foreign Card" con el mensaje "information does not match".
🔍 MOST LIKELY CAUSE
El socio de KYC de WeChat Pay compara tu pasaporte con el nombre exactamente como está impreso, incluidos los segundos nombres y los diacríticos; cualquier discrepancia con el nombre de tu tarjeta bancaria provoca un rechazo automático.
✓ HOW TO FIX
Ingresa el nombre carácter por carácter tal como aparece en la línea MRZ del pasaporte, usa una tarjeta cuyo titular coincida exactamente con el del pasaporte y vuelve a intentarlo con Wi-Fi en lugar de datos en roaming.
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WeChat Pay for Foreigners
WeChat Pay accepts linked foreign Visa, Mastercard, and JCB cards in 2026 after a one-time identity verification with your passport.
Alipay for Foreigners
Download Alipay, link a foreign Visa or Mastercard via the Tour Pass, and complete a $150 minimum top-up to pay at 90%+ of Chinese merchants.
Foreign Credit Cards
Foreign Visa, Mastercard, and AmEx cards work in hotels, airports, and chain restaurants but NOT in taxis, food stalls, or most shops.
Other Payment problems
Why is my Alipay not working?
You linked a foreign Visa or Mastercard to Alipay but every transaction is rejected at the merchant.
Why can't I verify my passport on Alipay?
Alipay's identity verification step fails — passport photo upload rejected or OCR misread.
Can foreigners receive money on Alipay?
You want to receive a WeChat or bank transfer to your Alipay wallet but the app shows no Receive option.
Why does WeChat Pay keep declining my foreign card?
You linked a Visa or Mastercard in WeChat Pay but transactions show "card not supported" at checkout.
Can I pay cash in China in 2026?
You want to know if you need to carry RMB cash or if Alipay/WeChat Pay is enough for the entire trip.