Payment · common
Alipayでパスポートを認証できないのはなぜですか？
Last updated:
⚠️ SYMPTOM
Alipayの本人確認ステップが失敗する — パスポート写真のアップロードが拒否される、またはOCRの読み取りミスが発生する。
🔍 MOST LIKELY CAUSE
パスポート写真がぼやけている、MRZ（機械読取）部分が切り取られている、または日付形式が一致していない（DD MMM YYYY形式が必要）。
✓ HOW TO FIX
暗い平らな場所にパスポートを置いて全体を撮影し、下部の2行からなるMRZ部分全体を含めて再アップロードしてください。それでも失敗する場合は、OCRの許容範囲が広いWeChat Payへの切り替えをお試しください。
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